Working with an agency offers greater work flexibility, more choice of hospital locations for you to work in and should you have other commitments or you are looking to add days to your working week, a greater flexibility in shift options.
We strive to offer our staff highly competitive rates and we take the time to get to know you personally. This means that all of our agency staff feel part of a team that is working to ensure that they are in the right post for their needs.
To register as an agency staff, please register online or call our office to speak to a member of our team on 01959 578 920.
Aiming to provide a full array of staffing opportunities, Genepool not only offer temporary agency work but we can also provide permanent opportunities for our candidates as well. We have built strong relationships with Private and NHS clients across the UK and we work closely with them to help fulfil their permanent requirements.
To find out more our permanent opportunities, please call our office on 01959 578920 to speak to our team.
Genepool are a fully compliant agency who provide a complete compliance solution for all our candidates. This includes all the compliances required for agency workers being supplied to the NHS under the National Framework Agreements and required under the Department of Health and NHS Employers regulations and guidelines.
Our compliance team work directly with all of our candidates providing a professional service to the highest standards. If you have any further questions about our compliance process, please call us 01959 578 920 or email email@example.com
FAQs for Compliance.
What is a Face to Face Meeting? This takes approx. 1.5 – 2 hours, and is where your documents will be verified and any training or bloods can be taken (this cannot be conducted in a public place)
What is the Clinical Interview? This is conducted via SKYPE or FaceTime takes approx. 1 hour.
I have an EPP role but no proof of the necessary bloods, what happens now? If you require these bloods then there is a fee that must be paid before the blood will be tested.
What do I need to include in my CV? The CV must have the month/year of each employment including any agency work and must clearly state the date reviewed
Why do I have to update my file annually? In order to uphold our high level of compliance, several aspects of your file will need annual updates. We make this easy by contacting you three months before they're needed to ensure there are no disruptions to your ability to work.
I have done mandatory training but I need copies of the certificates? If you require the certificate for any training you have done through Genepool, there will be a charge for this, it covers the cost of the training itself.
To help with any queries you may have we have put together a list of the most common questions that we get asked. If you still can't find the answer to what you're looking for in this section, please contact us with your enquiry on 01959 578 920.
Simply register online or contact the office by telephoning 01959 5789 20 to speak to a member of our team.
Can I have a paper application as I may run out of time to do the online application in one sitting?
There is a save and return feature available for applicants to allow unlimited time to complete the application form. However, if a paper application is more preferable to you, please call the office and a member of our team will be able to send you out a hard copy . Please be aware that this method may mean it takes you longer to get registered.
How long does the application process take?
We aim to have you out working as soon as possible. The speed of the registration process depends on how quickly you are able to complete the registration form online or send your documents and application pack over to us, as well as your availability to organise a face to face meeting with our compliance team. We do appreciate that the registration and compliance process can be time-consuming, however, as a responsible agency we are bound by the care standards regulations as well as the regulations and requirements of our clients. To enable full compliance, we have a dedicated team to get you made fully compliant as soon as possible.
How do I update my availability?
Once you have registered online you will have your own portal where you are able to update your availability. Please ensure this is always kept up to date as you will then receive shifts that match your requirements. Alternatively, please call, text or email your consultant to keep them updated at least once a week.
What do I need to take with me to a shift?
You will need to be prepared for all shifts with your uniform, timesheet and ID badge. If you are missing any of these items, please speak to your consultant prior to your shift as some hospitals will not allow you to work the shift without a uniform or ID badge.
When will I receive my ID badge and Uniform?
As soon as you have been cleared to work, your consultant will order your ID badge and Uniform. There is a lead time of approx. 5 days. Please contact your consultant if you have not received your ID badge or Uniform after 5 days of being cleared to work.
What areas of the UK do Genepool supply to?
Genepool supply to NHS and Private Hospitals and Care homes across England and Wales. We have allocated consultants who work with candidates and clients in specific regions so we can guarantee you will be receiving a dedicated customer service.
How do I send in my timesheets and when?
When you log into your online portal, underneath the availability calendar, there is an upload timesheet option. Please scan your timesheet onto your computer and upload it here, where it will automatically be sent through to our consultants. Alternatively, email to firstname.lastname@example.org, faxed to 0870 803 2154. Please do not email timesheets to your consultant direct as this could cause a delay in payment. Please ensure that you only send in scanned of PDF versions of your timesheets – photos will not be accepted by our payroll. Some clients have different rules when it comes to handing in your timesheets so please always confirm this with your consultant.
Where do I download timesheets from?
When you log into your online portal, underneath the availability calendar, there is a download timesheet tab. Please take note of our terms and conditions on the second page of our time sheets.
If you have any problems with this, please call our office on 01959 578 920.
What do I need to fill out on my timesheet?
Different trusts have different approaches to time sheets – some require reference numbers and signatures. Please speak to your consultant when going into a new client to find out what is required to complete on your time sheets for that shifts.
Please ensure that on every timesheet you complete the following:
Full name of hospital 2. Your name and signature 3. Date of shift 4. Start and End time of shift (must include any breaks taken) 5. Reference/PO number if required 6. Signature by nurse in charge or a senior member.
How far in advance can I book my shifts?
Generally, if we have your availability we'll contact you as soon as we have work. Private Hospitals tend to be slightly more advanced with the shifts they put out than the NHS but both offer ad hoc shifts days before or even last minute. We do encourage self-bookings if you work in a hospital where you enjoy working.
What elements will delay my payment once I submit a timesheet?
If your timesheet is incomplete our payroll department will not be able to process the payment. This includes, missing dates and signatures from both yourself and the client signing the timesheet, as well as the ward and client name. If you send through photos or poor quality copies of your timesheets, then we will not be able to process them. If this is the case, we'll ask you for another copy. Another reason for not receiving payment on time is if the timesheet is not received by us by the timesheet deadline. Deadlines vary per hospital type so it's best to check with your consultant when booking.
When can I be expected to be paid?
Timesheets need to be uploaded online before Tuesdays at 5pm, or alternatively to email@example.com or faxed to 0870 803 2154. Some clients have different rules when it comes to handing in your timesheets so please always confirm this with your consultant. Payment is made a week in arrears, for example, if you worked in the w/c 13th July you will get paid on Friday 24th July.
Do you have an out of hours service?
Yes, we have a dedicated on-call team who you will be put through to between 17.30-08.45, 24/7, 365 days a year. However, we must stipulate, this is for emergency purpose only so please only call out of hours to discuss upcoming shifts for the next day/night, sickness or lateness which will affect your upcoming shifts and last minute shift changes or cancellations.
Who do I call if there is a problem with my shifts or pay?
If you experience any problems, please call your consultant. All payment queries, you will need to speak to our payroll department. Essentially anyone from the team will be able to help you. If you wish to escalate any issues, ask to speak to a manager.
If you know someone who is looking for a dedicated and straightforward agency, Genepool are always looking to meet new healthcare professionals and reward our current candidates for introducing them. We are currently offering £200 for Nurses and ODPs who successfully work 100 hours with us*. There is no limit to the number of referrals you can make so the more successful referrals that you pass over to us means better rewards for you. Simply pass over their contact details to your consultant or request a referral form to be sent out to you.
* Terms and Conditions do apply.